MYOB Online Remote Support
what we do

ANISE Consulting can provide remote online support to your computer using CITRIX GoToAssist. This remote support is 128 bit AES encryption end to end, providing the highest level of security. You can choose to terminate the session at any time, by shutting down your browser.

This sounds a little scary, but once you have tried it, you will absolutely love it!  Our clients save both time and money, as you only pay for the time you use, and it is environmentally friendly

If you have any issues, you can watch this very short video to show you what happens;

http://www.youtube.com/watch?v=VZ9Q4bpru7g

This video outlines what you need to do to accept an invitation for a GoToAssist support session. Essentially you just need to follow the prompts as they appear on screen. The speed will depend on your internet connection; obviously a high speed internet connection is desirable.

Step 1 Receive an email invite

Step 2 Click on the hyperlink

Step 3 Click Launch Software

Step 4 A box will appear asking Do you want to run this application? CLICK Run.  Once you see the box that says Installing GoToAssist Customer, the download is complete and we should be connected.

Step 5 Approve session. I as the support representative cannot access your computer until you have clicked YES to approve you wish to join the support session.

If this does not happen for you, check your internet connection, and then contact your support representative, we may need to restart a support session. This does not happen often, but something to keep in mind.

Support we offer

• Customisation of MYOB for your business needs
• Set up, installation and upgrade
• One-on-one on-site training
• Training new recruits
• Group training tailored to your requirements
• Integrity review of data file
• Periodic office support
• Business needs analysis
• Monthly reviews
• Customised user guide development
• Ongoing support, in person, on-site, by phone or email

• Report Writing
• Authorised MYOB reseller

MYOB Service Area

Areas serviced include Brisbane CBD, Camp Hill, Balmoral, Bulimba, Hawthorne, East Brisbane, Carindale, Carina, Carina Heights, Coorparoo, Cannon Hill, Morningside, Norman Park,

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